Refund policy

At EasyRide, customer satisfaction is our priority. We offer a seamless exchange process for items that meet the following criteria

1. Video Proof Requirement

To ensure prompt resolution, customers must provide clear video proof of the issue. This helps us verify:

• Damaged items upon receipt.
• Incorrect items delivered.

Please ensure the video is taken immediately after opening the package.

2. Eligibility for Exchange

Our exchange policy applies strictly to:

• Items received in a damaged condition.
• Items that differ from what was ordered.

Products that do not meet these conditions will not be eligible for exchange or refund.

3. Return Process

To facilitate the exchange:

• Send the item back to us using any courier service.
• Once we receive the returned product and verify the issue, we will dispatch a replacement to you at no additional cost.

We are committed to providing a hassle-free experience for our customers. Thank you for choosing EasyRide!